Access ESET Premium Support assistance

Expert support whenever you need it

  • Highly-trained professionals are at your disposal 365/24/7
  • Save on IT-related costs and free up your IT resources
  • Respond to security issues quickly and protect your reputation
  • Get priority for your request to increase uptime

Why choose ESET Premium Support?

ESET Premium Support Service gives you 365/24/7 access to customer care specialists with years of experience in IT security. Receive assistance when installing major upgrades, during migrations and with other tasks.

Premium Support

Standard Support

Critical Severity Response Time

2 hours

1 business day

Serious Severity Response Time

4 hours

Best effort

Common Severity Response Time

1 workday

Best effort

Support availability

365/7/24

7:00-18:00, business days only

Priority call queuing

Yes

-

Caller Entry Point

Specialists/Experts (ESET HQ)

Frontline (ESET Partner)

Customer Contacts

Unlimited

-

Proactive Informative Services

Yes

-

Comprehensive Incident Reports

Yes

Yes

Major Upgrades

Assistance

-

Service Pack Installation

Assistance

-

Software Migrations

Assistance

-

Take your IT security to the next level

Our ESET Premium Support service gives your company or organization uninterrupted access to professional assistance. Ensure maximum uptime and productivity and increase the value of your ESET security solutions, so that you can better focus on running your business.

Business Benefits

  • Keep your business running without interruptions
  • Improve the security profile and trustworthiness of your company by responding to issues quickly
  • Save on IT costs
  • Free up your IT resources
  • Receive proactive information from a pioneer of IT security

IT Benefits

  • Highly-trained customer care specialists are at your disposal 365/24/7
  • Receive expert information directly from the makers of our technology
  • Track the history of your support tickets
  • Get priority on support calls to quickly resolve your IT security issues
  • Receive technical assistance during major upgrades, installations of service packs and software migrations

Related Information

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Solicitați acum

Vă rugăm să ne lăsați datele de contact, astfel încât să vă putem oferi o licență trial gratuită și o ofertă personalizată adaptată la nevoile companiei dumneavoastră, fără niciun angajament.

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Ușor de gestionat

Implementați ușor, configurați și gestionați facil soluția de securitate din fața unei singure console de administrare remote.

Licențiere simplă

Mixați și combinați după nevoie licențele pe mai multe platforme (Windows, Mac, Linux) și dispozitive (computere, smartphone-uri, tablete și servere).

Consum mic de resurse

Toate soluțiile noastre sunt concepute să aibă un impact redus asupra sistemului și utilizează actualizări de dimensiuni mici care nu vor afecta performanța.